Refund policy

1. Return Eligibility Criteria
To be eligible for a return, your item must:
Be returned within [X DAYS] of delivery
Be unused, unworn, and in original condition
Include original packaging, tags, and accessories
Have proof of purchase (order number or receipt)
We reserve the right to refuse returns that do not meet these conditions.
2. Return Timeframe
You must request a return within [X DAYS] from the date your order was delivered.
To initiate a return, please contact us at:
📧 [EMAIL ADDRESS]
Once your return request is approved, we will provide return instructions.
3. Refund Process and Timing
After we receive and inspect your returned item:
You will be notified of approval or rejection of your refund.
If approved, your refund will be processed within [REFUND PROCESSING TIME].
Refunds will be issued via the original payment method (or bank transfer for COD orders, if applicable).
Please note:
Shipping fees (if any) are non-refundable unless the return is due to our error.
Processing time may vary depending on your payment provider.
4. Exchange Options
We offer exchanges for:
Incorrect size
Damaged items
Defective products
If you would like to exchange an item, please contact us within [X DAYS] of delivery at [EMAIL ADDRESS].
Exchanges are subject to product availability.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
Contact us within [X DAYS] of delivery.
Provide clear photos or videos showing the issue.
We will review your case and arrange a replacement or full refund if applicable.
We aim to resolve such issues quickly and fairly.
6. Non-Returnable Items
The following items cannot be returned:
Personal care or hygiene products
Undergarments (if applicable)
Opened or used products
Items marked as “Final Sale” or “Non-Returnable”
Customized or personalized products
If you are unsure whether your item qualifies, please contact us before initiating a return.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service for returns.
We are not responsible for lost return shipments.
8. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
Check your bank account again.
Contact your payment provider.
If the issue persists, contact us at [EMAIL ADDRESS].
9. Contact Information
For return or refund inquiries, please contact:
Website: [cz store site]
Email: [EMAIL ADDRESS]
Customer Support Hours: [Insert Support Hours]
This policy is designed to be:
✔ Fair to customers
✔ Protective of your business
✔ Clear and transparent
✔ Confidence-building
If you'd like, I can now create:
A stricter version (for dropshipping model)
A high-trust version optimized for conversions
A Cash on Delivery specific return clause
Or a legally stronger version tailored specifically for Pakistan